The information contained on this website is a study guide only. Describe the social model of disability and how it underpins positive attitudes towards disability and involving people in their own care, 9.3a. However, it is important to remember that talking is not the only form of communication. Factors you may need to consider when trying to communicate effectively with others could be their age. 9.5a List the main requirements of legislation and policies that are designed to promote the human rights, inclusion, equal life chances and citizenship of individuals with mental health conditions, dementia or learning disabilities, 9.5b Explain how the legislation and policies listed may affect the day to day experiences of individuals with mental health needs, dementia or learning disabilities and their families, 9.6a Explain what is meant by the term “capacity”, 9.6b. It is also a great tool to encourage an individual to open up more as they will be aware that you are listening to what they have to say. This six part blog series will cover the following six rules of effective communication. 6. 3. Avoid distracting gestures like tapping your foot, shaking your leg or looking around when speaking or listening. Are there any distractions (e.g. 9.2a. Today’s office teams work anywhere in the world at all hours of the day and night. Written Communication ADVERTISEMENTS: Office manager should be familiar with the various devices of communication and the different factors which should be considered before adopting a particular communication system. Listening 2. This could include: Senior member of staff, Carer, Family member, 5.7a Demonstrate that their actions promote person centred values including: individuality, independence, privacy, partnership, choice, dignity, respect, rights, 6.1a Describe the different ways that people communicate, 6.1b Describe how communication affects relationships at work, 6.1c Describe why it is important to observe and be receptive to an individual’s reactions when communicating with them, 6.2a Describe how to establish an individual’s communication and language needs, wishes and preferences, 6.2b List a range of communication methods and styles that could help meet an individual’s communication needs, wishes and preferences, 6.3a List barriers to effective communication, 6.3b Describe ways to reduce barriers to effective communication, 6.3c Describe how to check whether they (the HCSW/ASCW) have been understood, 6.3d Describe where to find information and support or services, to help them communicate more effectively, 6.4a Describe what confidentiality means in relation to their role, 6.4b List any legislation and agreed ways of working to maintain confidentiality in day-to-day communication, 6.4c Describe situations where information, normally considered to be confidential, might need to be passed on, 6.4d Describe who they should ask for advice and support about confidentiality, 7.1a Describe what is meant by privacy and dignity, 7.1b List situations where an individual’s privacy and dignity could be compromised, 7.1c Describe how to maintain privacy and dignity in the work setting. This could be verbal, sign language, makaton, pictorial aids or others but should be in line with an individual’s personal preferences. Be aware of your own posture and body language, while assessing theirs so that […] 1.1 Identify legislation and codes of practice that relate to handling information in care settings. These include: You may need to share your experience of communication to others in order to help them overcome their own barriers to communication. This could include: Senior member of staff, Carer, Family member, 8.3a Ensure any nutritional products are within reach of those that have restrictions on their movement/ mobility, 8.3b Ensure food is provided at the appropriate temperature and in accordance with the plan of care i.e. You should use this information to answer questions IN YOUR OWN WORDS. Factors of Effective Communication. This could include: Senior member of staff, Carer, Family member, 7.3a Describe ways of helping individuals to make informed choices, 7.3b Explain how risk assessment processes can be used to support the right of individuals to make their own decisions, 7.3c Explain why personal views must not influence an individual’s own choices or decision, 7.3d Describe why there may be times when they need to support an individual to question or challenge decisions made about them by others, 7.4a Demonstrate how to support individuals to make informed choices, 7.4b Ensure any risk assessment processes are used to support the right of individuals to make their own decisions, 7.4c Ensure their own personal views do not influence an individual’s own choices or decisions, 7.4d Describe how to report any concerns they have to the relevant person. Following six rules of effective communication questioning by the listener fully comprehends what the speaker is and! 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